Refund and cancellation policy

This policy covers subscriptions that restaurants buy from VercentDine. Payments that guests make to a restaurant for food are between the guest and that restaurant, so ask the restaurant about those.

Free trial

New restaurants get a 14-day free trial. Nothing is charged during the trial, and no card is needed to start one.

Cancelling

• You can cancel any time from Subscription in the app. The plan keeps working until the end of the period already paid for and is not renewed.
• After it ends, your data stays available to view and export, and you can request account deletion from Settings.

Refunds

• Subscription fees are charged in advance and aren't refunded for part of a period, including after a plan change or cancellation.
• If you were charged twice, or charged after cancelling, contact us within 30 days. We refund the extra charge to the original payment method, usually within 5 to 7 working days of approval.
• If the service was unavailable for a long stretch because of a fault on our side, contact us and we'll consider a credit or refund case by case.

Plan changes

Upgrades and downgrades take effect from the next billing period. No part-period charges or credits are made.

Contact

Write to us using the details on the Contact page, with your restaurant name and the invoice number.